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Asian Journal of Business Management Studies (AJBMS)
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                                   Volume 2 Number 3, 2011


 Ranking E-Banking Service Quality Factors Using a Fuzzy TOPSIS Approach: A Study about Automatic Teller Machine (ATM)

Rasoul Amirzadeh and Mohammad Mousavi

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A Survey to the Relationship Between Customer Orientation, Service Orientation and Job Satisfaction in Banking Services of Khorasan Razavi Province

Tooraj Sadeghi and Sahar Rajaei

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The Evaluation of Services Quality on the Basis of SERVQUAL Model and Its Relationship with the Clients Satisfaction

Morteza Ghayour, Mohsen Moradi and Mohammad Mehdi Ghomian

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A Comparative Study to Determine Customer’s Satisfaction from after Sales Services in the Automotive Industries

Amin Asadollahi, Asghar Afshar Jahanshahi and Khaled Nawaser

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Use of Management Control Systems among Libyan Small and Medium-Sized Firms

Yosef Kalefa Hosen, Wee Shu Hui, Suzana Suliman and Ibrahim Abdul Rahman

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Analyzing the Factors Influencing Store Image from Customer’s Perspective-An Empirical Study in India

Santosh Kumar Biswal, Sreekumar and Arun Kumar Panda, Reader

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